Logpom Pharmacy Building, Douala Mon–Fri 8:00–18:00 · Sat 9:00–14:00 [email protected]
Personal Data Protection

Privacy Policy

Transparency on how your data is collected, used and protected

This policy describes how FEDPAWA CORPORATE SOLUTIONS SARL collects, processes, stores and protects the personal data of its clients, prospects and visitors, in accordance with Law No. 2010/012 of 21 December 2010 on cybersecurity and cybercriminality in Cameroon and the recognised principles of OHADA law.

Last updated: October 2026

Data Controller

FEDPAWA CORPORATE SOLUTIONS SARL, share capital of FCFA 1,000,000, registered with the Douala Trade and Personal Property Credit Register under No. RCCM CM-DLA-01-2026-B13-00767, Taxpayer ID (NIU) M09261890362B, registered office: Pharmacie de Logpom Building, Logpom, Douala, Cameroon. Privacy contact: [email protected] — +237 691 70 48 02.

1. Data collected

Depending on the services used
  • Identity and contact data: name, surname, title, e-mail address, phone number, role.
  • Company data: trade name, legal form, RCCM number, NIU, registered office address.
  • KYC data (domiciliation): identity documents, company formation documents and supporting evidence required by the KYC Charter and anti-money-laundering regulations, collected during the subscription process.
  • Payment data: transaction reference, phone number associated with the Mobile Money payment (Orange Money / MTN MoMo), amount and purpose. No bank card data is stored by FEDPAWA.
  • Scanned mail: as part of the domiciliation service, mail received for your company is scanned and made available in your secure client area.
  • Technical data: connection logs required for platform security.

2. Purposes of processing

Why we use your data
  • Managing your client account and access to your client area.
  • Delivering the subscribed services: commercial domiciliation, company formation, contract drafting, tax advisory, OAPI filings.
  • Verifying your identity under the KYC Charter and legal vigilance obligations.
  • Collecting Mobile Money payments and issuing invoices, receipts and certificates.
  • Scanning, indexing and making your mail available in your Digital Safe.
  • Ensuring platform security, preventing fraud and responding to competent authorities.
  • Answering your contact, quotation and information requests.

3. Legal bases

Foundation of each processing activity
  • Contract performance: most processing is necessary to perform the domiciliation convention or service contract signed with you (OHADA Uniform Acts).
  • Legal obligation: KYC, accounting and tax obligations under Cameroonian law.
  • Legitimate interest: platform security, defence of our rights, improvement of our services.
  • Consent: for any communication not necessary to contract performance, collected through the corresponding acceptance checkbox.

4. Retention periods

We keep nothing longer than necessary
  • Scanned mail (domiciliation): 1-month archiving from the date it is made available, in accordance with Articles 5 and 11 of the domiciliation contract; secure destruction 30 days after termination of your subscription if not collected.
  • KYC data: for the duration of the contractual relationship, then archived for the periods imposed by anti-money-laundering regulations and Cameroonian law.
  • Billing data: kept for the applicable statutory accounting and tax retention periods.
  • Account data: deleted or anonymised at your request after closure, except records the law requires us to keep.

5. Your rights

Access, rectification, erasure
  • Right of access: obtain confirmation that data about you is processed and receive a readable copy.
  • Right to rectification: have any inaccurate or incomplete data corrected.
  • Right to erasure: request deletion of your data when retention is no longer necessary or legally justified, in accordance with Article 12 of the domiciliation contract.
  • Right to object and to withdraw consent for processing based on it.
  • To exercise these rights: write to [email protected] stating your name, your company and your request. We respond within a maximum of 30 days. Proof of identity may be requested.

6. Cookies and trackers

Strictly technical minimum
  • PHP session cookies: essential to the client area (authentication, subscription cart). They expire when you close your browser and only keep you signed in.
  • Local preferences: your language and theme choices are stored locally in your browser (localStorage) to personalise your navigation. They never leave your device.
  • No advertising cookies or third-party trackers are set by FEDPAWA. Should an analytics tool be added, this policy will be updated.
  • You can delete this data at any time through your browser settings.

7. Data security

Technical and organisational measures
  • Encrypted connections (HTTPS) and protected storage of your documents in the Digital Safe.
  • Strict internal access control: only authorised staff can access your KYC documents and mail.
  • High-definition scanning, indexing and redundant backups of your archives.
  • Secure destruction of expired documents (uncollected mail, records beyond their retention period).

8. Recipients and sharing

Who can access your data
  • Authorised staff of FEDPAWA CORPORATE SOLUTIONS SARL, strictly within the scope of their duties.
  • Strictly necessary providers: the Mobile Money payment operator (Orange / MTN) for payment collection.
  • Competent public authorities, upon lawful request, under Law No. 2010/012 and Cameroonian regulations.
  • Your data is never sold or transferred for commercial purposes.

9. Location and transfers

Where your data is hosted
  • Your data is hosted on secure servers accessible from our Douala premises.
  • Original documents belonging to you (mail, deeds) remain your exclusive property; we only keep a service copy under the conditions of Articles 5 and 11 of the domiciliation contract.
  • No transfer outside Cameroon takes place without a legal basis and adequate protection.

10. Contact and complaints

Reaching us about privacy
  • E-mail: [email protected] (subject: “Personal data”).
  • Phone: +237 691 70 48 02 (Monday–Friday 8:00–18:00, Saturday 9:00–14:00).
  • Post: FEDPAWA CORPORATE SOLUTIONS SARL, Pharmacie de Logpom Building, Logpom, Douala, Cameroon.
  • If disagreement persists, you may refer the matter to the competent Cameroonian data protection authorities.
  • These provisions are interpreted in accordance with Cameroonian law and the Terms of Service and Sale.